When you join Kaiser Permanente, you’ll be part of an organization dedicated to total health. At every level and in every department, it’s what we stand for. By using your innovation and your creativity, you can play a role in the health of communities across town and around the country by serving 12.5 million of our members. No matter your background, your ideas can help drive a health care pioneer. You can play a role in the future of health.
Senior Manager, Events and Community Relations
Rockville, Maryland
The Senior Manager of Community Relations and Events plays a pivotal role in developing and maintaining positive relationships between the company and the community. This role sits within the Community Relations team and is crucial in enhancing the Kaiser Permanente brand through memorable and impactful events. The role oversees and manages all aspects of the company's events that align with Kaiser Permanente’s commitment to social responsibility, community involvement, and employee engagement. This role requires a strategic thinker with excellent organizational and communication skills, a keen attention to detail, and the ability to collaborate with cross-functional teams. The Senior Manager will ensure successful planning, execution, and post-event evaluation of each event and work closely with internal teams, local organizations, and community leaders to enhance the company's reputation and impact on the community.
Essential Responsibilities:
Creates and advocates for developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; hires, trains, and develops talent for growth opportunities; strategically evaluates talent for succession planning; sets performance management guidelines and expectations across teams / units. Oversees implementation, adapts, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends; shares best practices within and across teams. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams; motivates teams to meet business objectives. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope; encourages development and consideration of options in decision making; fosters access to stakeholders.
Manages designated units or teams by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed; partners with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies. Aligns team efforts; builds accountability for and measuring progress in achieving results; assumes responsibility for decision making; fosters direct reports to resolve escalated issues as appropriate. Communicates goals and objectives; incorporates resources, costs, and forecasts into team and unit plans; ensures matrixed resources are fulfilling service or performance requirements across reporting lines. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams and units to operate in alignment with operational and business objectives.
Seeks to understand and address community needs by: providing recommendations based on trends in research and information related to community concerns, issues, and expectations to support the intersection of both community and business operational need; and leveraging complex data and/or information to identify and communicate opportunities to add value in collaboration with Community Health and Operations partners.
Promotes employee and community engagement in alignment with business strategy by: leading the development and implementation of comprehensive plans and initiatives; leading on-going strategic efforts to drive impact and effectiveness; and developing proactive policies and processes to address future community need, community partnerships or community presence, employee engagement, brand/reputation management and strategic vision.
Supports critical community relationships by: guiding team on best practices for engaging, strategizing, and negotiating with key stakeholders from community organizations to activate community relations activities (e.g., events, investments, sponsorships), and completion of tasks to ensure asset execution and alignment with brand; developing and executing strategy around identifying, establishing, and maintaining relationships with internal and external stakeholders to create and/or strengthen influence and visibility in the community; and serving in leadership roles on, and vetting and setting expectations to KP leadership about community and other local task forces, committees, and planning groups, and reporting on work and alignment of business imperatives with these groups for KP leadership.
Serves as an educational and informational resource to others, internally and externally, by: developing materials and communicating with community leaders to educate and inform them on key issues or needs; and partnering with internal departments on cross-functional issues that involve community health care and/or community relations process and policy.
Contributes to successful internal and external community programming by: leading the development of others to execute projects, initiatives, and programs that support business objectives and community relations; leading the conception, design, and execution of long-term, strategic, and/or highly complex employee engagement activities, community initiatives, and special events aligned with operational and business priorities and community engagement strategy; leading team in negotiating with and managing internal/external stakeholders and vendors to facilitate employee engagement and other internal activities, community initiatives, and events; and monitoring program evaluations and incorporating outcome metrics and feedback to improve performance of projects, initiatives, events, and their respective impacts, synthesizing and reporting on overall findings to leadership.
Supports various sponsorship program activities by: identifying and strategizing how to enhance current and future sponsorship opportunities that align with business needs and objectives; providing consultation to KP senior management about negotiating with sponsorship partners on deliverables, developing and managing sponsorship program budgets, and overseeing the operation and execution of sponsorship programs in alignment with KP business needs; guiding others in managing relationships with Legal and Compliance to ensure sponsorship is compliant with KP policies and practices; and leading others in strategizing with internal stakeholders (e.g., Sales & Account Management, KP Community Benefit) to ensure sponsorship participation, execution and activation in alignment with KP business needs.
Minimum Qualifications:
Minimum two (2) years of experience managing operational or project budgets.
Minimum five (5) years of experience in a leadership role with or without direct reports.
Minimum five (5) years of experience in community and external affairs or a directly related field.
Bachelor’s degree in Public Health, Public Administration, Sociology, Marketing, Business, Communications, Community Relations, Political Science, Public Relations, or related field AND minimum eight (8) years of experience in community relations, community outreach, public relations, health care or public policy, nonprofit administration, or a directly related field OR Minimum eleven (11) years of experience in community relations, community outreach, public relations, health care or public policy, nonprofit administration, or a directly related field.
Knowledge, Skills, and Abilities (KSAs): Information Gathering; Negotiation; Event Planning; Business Value Communication; Leadership Communications; Written Communication; Creativity; Acts with Compassion; Allyship; Advising and Managing Partners; Company Representation; Conflict Resolution; Consulting; Corporate Partnerships; Intercultural Skills; Interpersonal Skills; Managing Diverse Relationships; Relationship Building; Vendor Management; Program Development; Project Management; Community Engagement; Service Focus; Big-Picture Thinking; Adaptability; Embracing Challenges; Presentation Skills
Preferred Qualifications:
One or more of the following certifications: Certified Meeting Planner (CMP), Certified Professional in Catering and Events (CPCE), Certified Meeting Manager (CMM), Certified Event Planning Specialist (CEPS) or, International Corporate Event Planning Professional (ICEPP).
At least 8-10 years of experience successfully managing events, Minimum of 4-5 years of management experience, Strategic thinker/strategy planning, Excellent written and oral communication skills, Exceptional negotiation and budget management skills, Exceptional project management, time management, and organizational skills, Experience working with C-suite level executives, Detail-oriented with the ability to multi-task and prioritize multiple deadline-driven projects, Must work well individually and as part of a collaborative team in a fast-paced, client-centric environment.
For immediate consideration, please visit http://kp.org/careers for complete qualifications and job submission details, referencing job number 1256669.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
This position supports Kaiser Permanente’s code of conduct and compliance by adhering to all laws and regulations, accreditation and licensure requirements, and internal policies and procedures.
kp.org/careers
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As America's largest nonprofit health plan, serving over 12 million members in eight states and the District of Columbia, we're driven by the needs of our patients and our responsibility to the communities we serve. We recruit high-caliber individuals and provide them with a positive work environment, outstanding facilities and resources, competitive wages, and exceptional benefits. If you believe quality of care and quality of life go hand in hand, this is the place to put your beliefs into practice.