Catering & Concessions Assistant General Manager (FOOD SVC SUPV 2)

Job Summary

Under the general direction of the Catering and Concessions General Manager, the Assistant General Manager, Catering and Concessions is responsible for assisting in the oversight of the multi-faceted catering operation with an emphasis focusing on business management practices (i.e. operations management, financial controls including profit generation, human resources managements, interdepartmental relations, project management, menu/product change management, monitoring vendor relationships and division programs). Assists the Catering and Concessions Operations General Manager in implementing the departmental vision.

The Assistant General Manager, Catering and Concessions ensures the service provided by the Catering and Concessions staff is done in a professional manner and oversees the continued training of the service team. This position is responsible for driving sales, controlling costs, and supervision of the Catering and Concessions unit and its staff on a day-to-day basis. This position has oversight of, and provides guidance/mentorship to, the Catering and Concessions Event Supervisors and the service team comprised of the Event Specialists and the Food Service Worker Leads. In partnership with the unit's Executive Chef, this position oversees the service and execution of all events planned through the Catering and Concessions unit and is responsible for implementing accountability controls while working closely with staff to ensure maximum operational efficiency.

Responsible for managing campus logistic policies, including the use and maintenance of catering delivery vehicles and service fleet. Support daily operations including logistical organization and planning for daily events, executing customer service standards, personnel and labor management, employee scheduling, inventory management, menu execution, promotional marketing opportunities, staff safety and equipment, facility and vehicle maintenance. Monitor adherence to all quality standards and assures that service and product offerings meet campus needs in cost efficient manner. This position is responsible for managing cash handling policies and procedures. Access and audit reports weekly, monthly, and annually to ensure budgetary goals are met and are on track.

This position will be expected to uphold the highest level of confidentiality as it may be exposed to information through providing services which may be of a confidential nature.

This position must be willing and able to drive all catering vehicles.

This position is responsible for all aspects of the Catering unit, including product and inventory management, product costing, logistical organization of daily events including food display and event aesthetics. This position is responsible for providing excellent customer service and quality products in a safe and aesthetically pleasing environment. Establishes operational objectives and initiatives and seeks/provides resources to meet schedules and goals. Establishes and ensures adherence to budgets, work plans, and performance requirements. Identifies risks and responds accordingly. Responsible for implementing accountability controls of staff and working closely with staff to ensure maximum operational efficiency and effective implementation of programs.

Involved in executing processes that affect immediate operation(s) and may have campus-wide impact.

Apply By Date - September 11, 2024

Qualifications

Minimum Qualifications

For full consideration, applicants are encouraged to upload license, certification and/or educational degree if required of the position.

• Experience in leading, directing and supervising in a high-volume catering, restaurant, or dining service-related field and managing shifting daily priorities and objectives in the past 10 years.
• Experience identifying and overseeing/directing the elements and steps of service needed to conduct a service-oriented event.
• Experience utilizing decision making, reasoning, development of ideas, problem solving and performing operational analysis and quality control audits.
• Experience with industry standards for dining services including PCI compliance, Point of Sale maintenance, managing cash handling policies and procedures.
• Experience in managing operating budgets with short and long-range financial forecasts; managing financials, labor, food handling and storage policies and procedures, quality control, health and safety standards.
• Experience utilizing interpersonal communication skills to clearly and effectively interact with individuals of varying backgrounds and perspectives to research and secure information and to resolve problems.
• Experience using writing skills to prepare a variety of correspondence, reports, policies and procedures, agreements, training documents, and performance evaluations.

Preferred Qualifications

• ServeSafe Certification or equivalent food safety certification.
• Experience using computerized systems, including inventory, ordering management, and time-keeping programs in a catering, concession, restaurant or a dining service-related field.
• Experience recognizing, anticipating and adapting to changing business needs through problem solving, based on analysis of unique issues/problems without precedent or established procedure.
• Knowledge analyzing, interpreting, and applying personnel policy and procedures, collective bargaining agreements and employment law, advising management and managing sensitive employee and labor relations problems.

Key Responsibilities

• 60% - MANAGEMENT, SUPERVISION & LEADERSHIP
• 40% - OPERATIONAL OVERSIGHT AND FINANCIAL MANAGEMENT & ANALYSIS

Department Overview

Student Housing and Dining Services (SHDS) is a self-supporting auxiliary that provides housing and dining services to approximately 15,000 undergraduate, graduate, and students with families who live in on-campus residential facilities (university owned/managed and Public-Private-Partnerships), as well as providing residential, retail and catering dining services for the campus community. SHDS also provides student support and conference housing services to the campus and general community. For more information about SHDS visit our website at http://www.housing.ucdavis.edu.

Student Housing and Dining Services has adopted the following Diversity, Equity, and Inclusion statement:
-Student Housing and Dining Services, is committed to serving the needs of students, staff, faculty and guests from various backgrounds and identities. In full support of our institutional commitment to embrace diversity and practice inclusive excellence, we expect every member of our community to acknowledge, value, and uphold the guidelines set forth in the Principles of Community. As a community of scholars and life-long learners, we commit ourselves to learning together about our differences and commonalities while growing in all areas of equity, diversity, and inclusion.

Position Information

• Salary or Pay Range: $ 62,000.00 - $ 109,000.00/yr.
• Salary Frequency: Monthly
• UC Job Title: FOOD SVC SUPV 2
• Number of Positions: 1
• Appointment Type: Career
• Percentage of Time: 100%
• Shift Hours: Manager will advise.
• Location: Davis, CA
• Union Representation: No
• Benefits Eligible: Yes
• Hybrid/Remote/On-Site: On-Site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits and eligibility rules by visiting Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• For eligible roles, UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
• UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Lift boxes and files weighing up to 50 lbs.
• Use computer equipment for extended periods of time (6-8 hours per day).
• Position requires extensive walking tours of buildings, climbing stairs, frequent daily bending, stooping, reaching overhead, pushing, pulling, walking, standing, and lifting material and supplies weighing up to 50 lbs.
• Work for extended periods of time in an environment of wide temperature variations.
• Position requires entering and exiting large trucks with heightened or raised seating platforms. Position requires loading and unloading of product and equipment using loading docks and delivery vehicles (including large trucks) with varying heights and angles.

Work Environment

• Employee is personally responsible for following safety procedures/guidelines.
• This position is subject to completion of a Pre-Placement Medical Exam provided by Employee Health Services, at no charge to the applicant.
• Position will require driving. A valid CA driver license and enrollment in the UCD DMV pull program will be required.
• The Smoke and Tobacco Free Environment policy is intended to provide a healthier, safer, and more productive work and learning environment for the entire UC community. The University of California prohibits smoking and tobacco use at all University owned or leased properties, or facilities operated by UC staff or faculty. Smoking and tobacco use are strictly prohibited in indoor and outdoor spaces, parking lots, residential space, and University vehicles. https://ucdavispolicy.ellucid.com/documents/view/271

Special Requirements

Background Check

This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds, and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination.

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere


To apply, visit https://careerspub.universityofcalifornia.edu/psc/ucdavis/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&JobOpeningId=72359&PostingSeq=1&SiteId=7〈uageCd=ENG&FOCUS=Applicant

The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.





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