To advance the college's mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY:
As part of The Hotel at Kirkwood Centers professional staff, sells campus catering functions, manages site visits, creates sales contracts and assists with functions as necessary. Provides leadership and guidance to the Cafe Catering Assistant and coordinates meeting space and food and beverage requirements for clients .Represents the college in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve.

UNIVERSAL CORE COMPETENCIES:

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
• Lead- regardless of title, through positive influence.

• Sells campus catering functions, manages site visits, creates sales contracts and assists with functions as necessary.
• Coordinates meeting space and food and beverage requirements for clients.
• Resolve customer complaints regarding sales and service.
• Determine price schedules and discount rates.
• Review operational records and reports to project sales and determine profitability.
• Monitor customer preferences to determine focus of sales efforts.
• Prepare budgets and approve budget expenditures.
• Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
• Direct and coordinate activities involving sales of catering and hospitality services.
• Direct the work of events personnel.
• Adhere to event planning schedule, polices and guidelines
• Explain policies and procedures for use of Campus Catering and its facilities to clients and the general public
• Maintain compliance with required training as designated by supervisor.
• Calculate and provide clients all estimates of potential costs incurred in completing an event.
• Prepare checklists of requirements for distribution and communicate all details to appropriate hotel personnel.
• Ensure that setup of chairs, tables, stages, decorations or other equipment is in accordance with contract requirements and with safety standards and fire and health codes.
• Make or arrange for last minute adjustments in room or equipment setup at the request of client.
• Review or check the work products of others to ensure conformance to standards.
• Ensures facilities are open and secure before and after events.
• In the absence of the General Manager manage daily operations of The Cafe.
• Perform other related work duties as assigned.
• Ensure adherence to all regulatory requirements, including the health code.
• Regular and consistent attendance at work.
• Perform other related work duties as assigned.

• Be able and willing to represent the College in the most positive manner with prospective, former and current students, campus faculty and staff, clients, suppliers and the community we serve.
• Ability to direct and manage the work activities of multiple support staff groups and satisfy the contract requirements for multiple events occurring simultaneously.
• Set and maintain high standards of excellence regarding room set guidelines and consistent, superior food and beverage presentations.
• Learn job-related material primarily through oral instruction and observation which takes place mainly in an on-the-job training setting
• Work cooperatively with other personnel, clients, and the general public.
• Work safely without presenting a direct threat to self or others.
• Exhibits and models professional conduct for students at all times and in all settings.
• Promotes trust and respect between employees, students, faculty, college and professional staff.
• Assists students in identifying strengths and areas for improvement.
• Acts as a facilitator of learning; discusses, questions, and oversees student learning.
• Maintains confidentiality.
• Expresses and demonstrates high standards of hospitality and service at all times.
• Stays current with industry and educational trends.
• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.

Position involves sitting, standing, and/or walking constantly (67-100%). Constant (67-100%) talking to or listening to persons over the phone or face to face. Constant (67-100%) reaching with hands/arms, lifting, dexterity, grasping, repetitive motions, and use of hands. Constant tasting or smelling (67-100%). Climbing, balancing, stooping, kneeling, crouching, or crawling occasionally (10-33%). Exerting up to 50 pounds constantly (67-100%).

WORKING CONDITIONS:

The following physical conditions and hazards may be encountered while working in this position:

• Indoor environment
• Noise
• Odors
• Extreme temperatures
• Moisture and/or humidity
• Fumes
• Gases
• Poor ventilation
• Burn hazards
• Moving mechanical parts

• Minimum two-year degree required.
• Must have a minimum of two years full-time management experience in a related hospitality setting or the equivalent education and related work experience.
• Must have valid driver's license and own transportation.
• Must be able to demonstrate/develop computer skills including but not limited to Salesforce, Micros/Simphony and Microsoft Office