Senior Associate Director of Catering and Event Sales
Stanford University
Application
Details
Posted: 15-Jun-23
Location: Stanford, California
Type: Full-time
Salary: Open
Internal Number: 99528
ABOUT STANFORD UNIVERSITY AND RESIDENTIAL & DINING ENTERPRISES:
Founded in 1891, Stanford University is among the top academic institutions in the country, excelling in a wide range of fields from the humanities to information technology to the health sciences and medicine. The university is located near Palo Alto, 35 miles south of San Francisco, on an 8,800-acre campus.
Residential & Dining Enterprises, the largest auxiliary organization at Stanford University, supports the academic mission of the University by providing the highest quality services to students and other members of the university community. The Department has an annual operating budget of over $206 million, oversees a 5 million sq. ft. physical plant across the campus, and provides housing for over 12,000 students, serves over 18,000 daily meals at 30 dining and retail locations and over 500,000 meals at Athletic Concessions events, and hosts 20,000 conference guests annually. Additionally, R&DE comprises 660 FTE staff in the following divisions: the Office of the Senior Associate Vice Provost, Student Housing, Stanford Dining, Stanford Hospitality & Auxiliaries, Stanford Conferences, and a team of R&DE strategic business partners: Finance & Administration, Human Resources, and Information Technology.
"Students (Customers) First" is the mantra of R&DE and our strategic goals reflect our commitment to delivering quality and excellence to our constituents every day. In R&DE, "Excellence is defined by aligning our strategic goals and performance with our vision."
Stanford and R&DE are committed to creating and sustaining a diverse environment. R&DE's dedication to promoting diversity, multiculturalism, and inclusion is reflected in our work of providing service excellence to our students. Diversity is more than a commitment--it is foundational to what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us different. The Senior Associate Director of Catering and Event Sales reports to the Assistant Vice Provost of Stanford Dining, Hospitality & Auxiliaries (SDHA,) and manages all day-to-day activities related to the catering and event sales function with a focus on building long-term, value-based customer relationships that enable achievement of SDHA sales objectives.This position is responsible for achieving catering and event sales goals tied to the overall performance of the SDHA off premise catering department and event venues. The individual will serve as the main point of contact with the client throughout the preplanning, execution, and post-event phases by collaborating effectively and in a timely manner with the operational teams to ensure a high level of service. Duties also include host venue tours, contract development, maintaining strong customer relationships, leading event sales meetings, and working as a collaborative team member with the operations and culinary events staff.
This role is designated as essential and requires incumbents to report to work onsite. Telecommuting is not available for this role.
JOB PURPOSE:
Provide management and coordination of administrative and operations-related functions for an organization or program. Manage staff at least 50% of the time to achieve goals and objectives. May manage service center with responsibility for overall success.
CORE DUTIES:
*Manage staff in the day-to-day operations for functional area(s) of responsibility. Responsible for hiring and retaining staff, career coaching, personal development for direct reports and accountable for the performance of employees. Ensure work completion within schedule and constraints.
*May independently or in collaboration with human resources managers, guide supervisors in the interpretation and implementation of human resources policies, procedures, and programs.
*Evaluate business plans and processes for operational and/or financial effectiveness. Analyze and resolve complex issues and provide alternative solutions, as necessary. May lead process improvement for immediate unit or program. Influence leadership on specific recommendations for current operations and future development.
*Analyze needs and make recommendations to leadership for changes in staffing, facilities, health and safety compliance, finance, technology and/or administrative functions.
*Interpret, implement, and ensure compliance with university administrative policies and procedures. Recommend new internal policies, guidelines, and procedures.
*Manage the finances for area(s) of responsibility which includes developing, monitoring, analyzing, forecasting, and reporting on the annual budget.
*Represent the department or program's business operations and administrative affairs within the organization/school and/or outside constituencies.
*Develop and implement sales strategies to achieve sales targets and maximize revenue.
*Identify, solicit, book new and repeat business through various sales efforts while maximizing utilization of event space to meet/exceed department revenue goals.
*Arrange and conduct special events, site inspections, and presentations for potential clients. Entertain clients in accordance with established policies and guidelines.
*Maximize food, beverage, and auxiliary revenues by selling menus, themes, and experiences/activities.
*Model R&DE culture, vision, mission, and core values. Support R&DE DEIB program goals and objectives.
MINIMUM REQUIREMENTS:
Education & Experience:
Bachelor's degree and five years of relevant experience in administrative and financial management, or combination of education and relevant experience.
Knowledge, Skills and Abilities:
*Demonstrated supervisory skills including conflict resolution.
*Excellent planning and organizational skills.
*Excellent oral and written communication skills.
*Demonstrated financial management knowledge.
*Effective interpersonal skills.
*Solid analytical and problem-solving skills.
*Strong expertise in business and management computer applications and databases.
*Proficiency in industry standards and/or regulatory requirements.
*Subject matter expertise for area(s) of responsibility.
Desired Qualifications:
*Progressive high-volume Catering or Event sales experience with a catering company, full-service hotel, or restaurant event sales experience, marketing, or related professional experience.
*A strong desire and passion to provide exceptional hospitality in a fast-paced environment.
*Must be very detail-oriented and organized.
*Requires schedule flexibility, including the ability to work weekends, nights, and/or holidays.
*Experience in accurate forecasting, and preparation of sales plans and financial reports.
*Must possess excellent communication skills in terms of the ability to negotiate, sell and influence customers.
Certifications and Licenses:
None
PHYSICAL REQUIREMENTS*:
*Constantly perform desk-based computer tasks.
*Frequently sitting.
*Occasionally stand/walk, reach/work above shoulders, use a telephone, writing by hand, lift/carry/push/pull objects that weigh up to 10 pounds.
*Rarely twist/bend/stoop/squat, sort/file paperwork or parts, lift/carry/push/pull objects that weigh 11-20 pounds.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
WORKING CONDITIONS: Occasionally work evenings and weekends.
WORK STANDARDS:
*Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
*Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
*Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.
The expected pay range for this position is $90K to $112K per annum( $43.27-$53.85 / hour).
Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.
Why Stanford is for You:
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enriches the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
* Freedom to grow. We offer career development programs, tuition reimbursement, or course auditing. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
* A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
* A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
*Discovery and fun. Stroll through historic sculptures, trails, and museums.
* Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the university will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Why work at Stanford?Stanford University has changed the world, over and over again.We are one of Silicon Valley's largest employers - and also one of the most unique. Our mission is to educate future leaders and promote interdisciplinary, world-class research and teaching. This passion makes Stanford an intensely creative, rewarding, and challenging place to work. At the same time, our traditions of respect and collaboration sustain a humane, supportive environment in which to pursue your life and your career.At Stanford you'll work with bright, diverse, dedicated people. You'll find encouragement to learn and grow. You'll enjoy excellent benefits and an outstanding environment. How will it change you?
