Details
Posted: 18-May-23
Location: Northampton, Massachusetts
Type: Full-time
Salary: Open
Internal Number: R-202300306
If you have any questions about the position or our application process, reach out to us at recruiting-u@smith.edu.
Dining Services
Job Description
Job Summary
Responsible for providing overall direction and management of the catering operation including supervision, budgeting, planning, organizing, staffing, scheduling, training and evaluating. Direct all aspects of catering food production ensuring customer satisfaction. Responsible for innovative leadership, providing a climate of growth for staff and for developing and maintaining cooperative working relationships with staff and the college community.
Take appropriate actions to support a diverse workforce and participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.
Essential Functions
Manage operations and supervise food preparation for all campus catering operations. Instruct and direct employees to comply with the department's policies, procedures, and standards of performance. Lead catering and dining staff in maintaining customized recipes/menus with the CBORD System. Recommend changes to employee job descriptions and performance standards. Prepare and conduct employee performance appraisals and establish individual performance goals. Interview job applicants and recommend new hires. Develop student workers' budgets and responsible for student worker staffing, scheduling, and training. Provide exceptional communications and organizational skills to ensure timely responses to catering clients and staff.
Provide quotes, contracts, and menus in a timely manner and manage all administrative responsibilities to ensure accuracy and efficient management of the business. Accommodate the particular needs of customers including those with dietary allergy sensitivities or disability needs. Develop healthy, sustainable and creative menus to meet customer satisfaction, review new products for catering and dining with purchasing manager. Utilize college software system (Catertrax) to maintain, update and communicate event information. Accept of decline catering requests to stay within catering resources and provide customers with enough time to find alternate services during our busy times.
Lead catering and dining chefs and cooks in setting standards and ensuring quality for multiple venues. Strong commitment to providing excellent customer focused service and encourage open communication and respectful relationships among the college community, students, faculty and staff. Clearly define and update all department standards and enforce college policies. Establish a meaningful presence and availability to staff working the catering kitchen and delivering across campus. Conduct frequent meetings with staff to review plans, policies, and evaluation of customer feedback. Train, counsel and manage staff to department expectations.
Responsible for meeting budgetary requirements. Monitor and control unit budgets in relation to food, supplies, linen, and equipment in accordance to department guidelines. Responsible for the costing, pricing, reconciliation and billing of each function by the 6th day of the following month. Control labor expenses by effective scheduling of employees to meet the department's budgetary goals and contractual agreements. Verify and approve employees' payrolls. Monitor accuracy of student budget, payrolls and required records.
Oversee and work with staff to facilitate the development and implementation of standards for sanitation to meet all city and state health codes. Support college and department initiatives, campus center catering and summer program operations. Participate in the design and implementation of department training programs. Advise, lead and participate in the planning and execution of high profile special events on campus.
Other Functions
Take initiative to keep current professionally by attending educational training opportunities, and maintain required certification for sanitation, allergen and alcohol supervision. Participate in department and college committees. Perform related duties as assigned.
All employees are expected to participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.
Minimum Qualifications (knowledge, skills, education, experience, certifications, licenses)
Bachelor's degree in related field and a minimum of 7 years of relevant experience in food service management positions or an equivalent combination of education/experience which would provide the required skills, abilities and knowledge to perform the job.
Experience working with individuals from diverse backgrounds.
Skills
Excellent verbal and written communication ability and customer service skills. Exceptional organizational and planning skills to execute many complex events at once. Working knowledge of catering food management software and technology. Ability to organize and prioritize work, take initiative, resolve problems, and manage teams and multiple tasks simultaneously. Ability to work a flexible schedule which includes evenings and weekends to attend all high end events oversee staff. Serv-Safe certification and other local and/or federal food service certification required. Ability to operate a motor vehicle. Must complete and comply with all college driving credentialing requirements.
Additional Information
For the care and safety of our community, Smith College requires that all employees be vaccinated as a condition of employment and as such, the incumbent will be required to be immunized against COVID-19 on or before their first day of employment. Proof of vaccination status will be required. Individuals may seek medical or religious exemption with HR, but must do so prior to their arrival.
Please attach BOTH a current resume and a cover letter in order for your application to be considered for this position . Be sure you have provided all attachments before submitting your application.
You will NOT be able to attach additional files after you have hit the Submit button.
Review of applications will begin
June 9, 2023
Compensation Grade:
Grade J
Position Type:
Regular
About Smith College
Located in Northampton, MA, Smith College is one of the largest women's colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges.
Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact our recruiting team at recruiting-u@smith.edu.
Diversity and a culture of inclusion among students, staff, faculty, and administration are crucial to the mission and values of Smith College. We are an Affirmative Action/Equal Opportunity employer and do not discriminate on the basis of race, gender, age, color, religions, national origin, disability, sexual orientation, gender identity and expression or veteran status in the recruitment and employment of faculty and staff, and the operation of any of its programs and activities, as specified by all applicable laws and regulations. Women, minorities, veterans and individuals with disabilities are encouraged to apply.
