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Details
Posted: 03-May-23
Location: Pasadena, California
Salary: Open
Internal Number: 4153055
Caltech
Exempt Overtime Eligible: Overtime Eligible
Benefits Eligible: Benefit Based
Looking for a non-stop and exciting place to work? Caltech is a world-renowned science and engineering institute harboring some of the world's brightest minds. Our Caltech Dining Services Department (CDS) is in search of hiring and cultivating equally talented individuals who are positive, enthusiastic, and passionate about what they do. We are fast-paced, creative, hands on, and round-the-clock. If you thrive on teamwork, have a great work ethic, positive attitude, and are indispensably flexible and quick to adapt to an always changing environment, join us and be a part of this leading edge & innovative community. Our mission is to provide great food, service, and experience for our students and community.
CDS operates four dining units (Browne Dining Hall, Red Door Marketplace, Broad Cafe, and Avery Kitchen) for a campus community of 2000. We also serve over 950 students, 7 days a week, through our Board Program and maintain a burgeoning Catering Department.
This is an Essential Reporting position. An employee designated as essential reporting has essential job skills that are needed for response and recovery and is expected to report to Campus as soon as possible.
Job Summary
The Catering & Project Assistant Manager is responsible for ensuring daily catering events are successfully set-up and executed per event order. They will assist the General Manager and Catering Department with events and dining related assignments. They are responsible for efficient and timely event set-up and scheduling of labor. They are responsible for keeping all catering items stocked and on-hand as needed. Excellent customer service skills and communication skills are a must. They must possess attention to detail, an eye for design and all things visually pleasing, and understand the necessary logistics of each event per venue location. They will have a strong ability to coordinate multiple events at the same time and maintain a teamwork mentality that exemplifies ownership and initiative. In addition to catering events, this position will also be tasked with special assignments/projects for the catering department and assist other managers and their departments as needed.
Essential Job Duties
- Oversees schedules, assignments, training and monitoring of catering coordinators and temporary staffing during, leading up to, and at the end of each catering event.
- Provides guidance and training to staff in specific set-up techniques with regards to display, flow, efficiency, and timing.
- Able to execute catering displays per customer's themed request, and according to client's level of event (simple, casual, elegant, gala, etc.).
- Evaluates events, staff, and service performance in order to make improvements & changes where needed.
- Communicates customer feedback.
- Ensures compliance with all applicable regulatory requirements; maintains maximum standards of sanitation and safety.
- Ensures employee work areas are ready for servicing customers; coordinate support staff covering workstations.
- Effectively communicates with clear and direct instructions as to work expectations.
- Foster and maintain a positive relationship with staff and customers.
- Must be able to confront a challenge or adverse situation with calm, resolve, and an open, can-do attitude and positive mindset.
- Cultivates a positive and productive workplace by setting the example, communication, vision, teamwork, ownership, and positive attitude.
- Ability to work varying shifts due to event schedule and department needs.
- Other duties as assigned
Basic Qualifications
- 2+ years catering experience or equivalent.
- Demonstrated leadership ability.
- Demonstrated team building ability.
- ServSafe Certification or the ability to obtain certification immediately after hire.
- Physical ability to lift a minimum of 50 lbs, stand for long periods at a time, move, bend, twist, lift, push, pull, squat, reach, and walk.
- Ability to complete administrative tasks including invoices, order forms, schedules, audio visual specs, menus, and budgets.
- Time management skills and ability to work in high pressure situation.
- Keen eye for detail with strong multitasking abilities.
- Proficient computer skills with the ability to communicate well via email, fill out templates, budgets, and order forms.
Preferred Qualifications
- Food & restaurant experience at a high-volume organization or in a university setting.
- Ability to speak proficient Spanish.
Required Documents
- Resume
- References, work & personal.
To be considered for this position please visit our web site and apply on line at the following link: https://hr.caltech.edu/work/job_openings
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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The California Institute of Technology (Caltech) is a world-renowned science and engineering research and education institution, where extraordinary faculty and students seek answers to complex questions, discover new knowledge, lead innovation, and transform our future.
https://careers.nace.net/jobs/18532528/catering-projects-assistant-manager
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