NACE Career Center

Position Description

Operational Management

Ability to lead a team of exempt and non-exempt culinary and service staff in the overall management of cafés and high-volume catering and conference dining while in full compliance with all food, occupational safety rules and regulations and customer service expectations.

• Ensures high standards are consistently met via the implementation of all HUDS and University quality assurance policies and procedures related to food, sanitation, equipment and facility maintenance and management, safety, etc.
• Coordinate, plan and supervise the production, plating, and presentation of food at all catered events while meeting customer expectations.
• Develop and maintain positive and professional working relationships with relevant University personnel, students, and other internal and external stakeholders.
• Implement and manage Unit-specific sustainability goals and programs.

• Responsible for maintaining sanitation standards in compliance with city and state laws, Harvard Environmental Health and Safety regulations, departmental and HACCP policies.
• Ensures all EH&S logs are completed accurately and are stored in binders correctly.
• Complies with State of Massachusetts and Dining Services'

  Basic Qualifications

  • Minimum of 2 years' relevant work experience

  Additional Qualifications and Skills

  • Associates or bachelor's degree in culinary arts or related field.
  • Experience managing in a unionized environment.
  • Knowledge of Kronos timekeeping software or similar system.
  • Knowledge of FoodPro Menu Management system.
  • Strong management skills with a focus on high end catering execution. Experience in high quality large volume necessary.
  • Operational experience with a variety of food service applications and computerized menu management systems. Ability to learn and adapt to new systems and applications as needed.
  • Operational experience with a variety of food service applications and computerized menu management systems. Ability to learn and adapt to new systems and applications as needed.
  • Ability to become ServSafe Certified within six months of employment.
  • A passion for food and knowledge of current food trends.
  • Strong record of business acumen including financial and human resource management.
  • Demonstrated ability to deliver exceptional customer service.
  • Strong communication (verbal, written, interpersonal) skills and an ability to communicate effectively with a diverse constituency.
  • Strong time management, organizational and multi-tasking skills.
  • Ability to meet multiple deadlines and manage competing priorities.
  • Good professional judgment and ability to independently make sound business decisions.
  • Skilled at addressing a variety situation and negotiating successful outcomes with a diverse group of stakeholders.
  • Must be adaptable to a frequently changing environment and ability to remain calm in stressful situations.
  • Works professionally, ethically and with integrity; Uphold the vision and mission of HUDS and the University.
  • Schedule availability must include nights, weekends and holidays and be on-call as needed.

  Physical Requirements

  Light to medium work. Exerting up to 25 pounds of lifting force occasionally and/or a negligible amount of force constantly to move objects. Subject to wet floors, temperature extremes, and excessive noise. Position frequently involves long hours and widely diverse duties. Must be able to bend, stoop and perform regular walking and standing. Ability to drive a van for events.
  

  Working Conditions

  • Ability to work evenings, weekends and holidays as needed
  • Subject to wet floors, temperature extremes, and excessive noise
  • Standing and walking for significant amounts of time is necessary

  Salary Grade: 056

  Union: 00 - Non Union, Exempt or Temporary

  
  Commitment to Equity, Diversity, Inclusion, and Belonging
  Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
  
  EEO Statement
  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
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  About Harvard University Campus Services

  Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.

  Connections working at Harvard University Campus Services
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