NACE Career Center

Tufts Dining is a self-operated food service provider managing a comprehensive collegiate food service program on the Tufts University Medford-Somerville campus delivering high quality, contemporary and innovative food and hospitality services to meet the various needs of students, faculty, staff and visitors in a fiscally responsible manner. Our team operates a progressive resident dining program for approximately 4000 students as well as responsive retail services and a distinctive university catering program serving the campus community totaling 5100 undergraduates, 1700 graduate students, and 2300 faculty, staff and administrators.

The Tufts Catering Coordinator will serve as a primary point-of-contact for clients and will directly report to the Catering Sales Manager. This detail-orientated team player will possess outstanding customer service skills; answer incoming phone calls and online request from clients and assist them with menu selection and event planning; accurately process catering orders utilizing our Food Management System (FoodPro) within specified deadlines. Monitor orders daily submitted via outlook, or through our web-based ordering system and contact clients with catering sales suggestions and other relevant event questions. The Catering Coordinator will develop proposals for Tufts Catering customers and manage Banquet Event Orders for production, service plans and billing. The coordinator must possess exceptional written and verbal communication skills and will accurately communicate event changes daily to the kitchen and service teams to ensure the success of all events. Monitor the catering calendar ensuring all upcoming events have submitted menus and floor plans. Knowledgeable in catering and event planning terminology. The Catering Coordinator will effectively work independently and have the ability to multitask in a busy environment with frequent interruptions. Perform other administrative tasks such as preparing forms, documents and reports utilizing MS Office. Schedule meetings utilizing MS Outlook. Support all Tufts Dining administrative duties and may work occasional weekends and evenings during our busy seasons.

Basic Requirements:

• Knowledge and experience acquired through the completion of a high school degree or equivalent and three to five years of related experience
• Proficient with MS Office especially Outlook and Excel

Preferred Qualifications:

• Associates Degree preferred
• Hospitality degree preferred
• Experience with automated food management systems such as FoodPro
• Experience using and updating a database
• Catering sales, event planning and/or other culinary experience
  
  

Special Work Schedule Requirements:
Primary work schedule is onsite Monday – Friday with some weekend and evening work expected during busy seasons. Schedule is subject to change based on the needs of the business. This position is on-site

An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.

Equal Opportunity Employer – minority/females/veterans/disability/sexual orientation/gender identity.