ABOUT STANFORD UNIVERSITY AND RESIDENTIAL & DINING ENTERPRISES:
Stanford University, located between San Francisco and San Jose in the heart of California's Silicon Valley, is one of the world's leading teaching and research universities. Since its opening in 1891, Stanford has been dedicated to finding solutions to big challenges and to preparing students for leadership in a complex world.
Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the University by providing the highest quality services to students and other members of the university community in a sustainable and fiscally responsible manner. R&DE comprises 11000+ staff in the following divisions: Office of the Senior Associate Vice Provost (SAVP Office), Student Housing Operations, Stanford Dining, Stanford Hospitality & Auxiliaries, Stanford Conferences, and a team of four R&DE strategic business partners: Finance & Administration including Information Technology, Human Resources, Strategic Communications, and Maintenance Operations & Capital Planning. R&DE houses 13,000+ students and their dependents while serving over 6.5 million meals annually to students, conference, catering, retail, and concession guests.
ABOUT STANFORD HOSPITALITY & AUXILIARIES:
Stanford Hospitality & Auxiliaries, a division within R&DE at Stanford University is committed to excellence and the highest level of customer service. It is recognized nationally for operating at "the cutting edge" of the industry receiving exceptional service ratings and numerous awards, including the Restaurant & Institutions Magazine Ivy Award for excellence in food service and hospitality. The Ivy Award is one of the industry's most prestigious and coveted awards, given to those operations that meet the highest standards of food, hospitality and service. With R&DE's vision "to be the best in the business" Stanford Hospitality and Auxiliaries is a Certified Green Business practicing sustainability in its purchasing and using equipment and processes that reduce solid waste and preserve natural resources. The highest Acterra Sustainability Award was received in 2006, in recognition of these initiatives.
JOB PURPOSE:
Initiate and drive Group hotel room sales and SLAC Campus catering sales by developing Sales and Marketing programs, community outreach, strategic client sourcing and revenue driving sales techniques. Goal oriented with strong financial, budgetary and Pro-Forma development to exceed sales targets, revenue projections and forecasts. Interacts with multiple departments across the university to plan and lead small and large scale group activities including developing of successful repeat client relationships. Represents R&DE at the SLAC campus as a resource and subject matter expert in group room sales, catering and conference event planning.
CORE DUTIES*:
Demonstrates ability to effectively manage multiple events, clients, activities, scope out event planning tasks/team assignments and guide individuals to create work plans and schedules, monitor progress, and meet customer service expectations and milestones.
Oversee the management of event, directing staff and/or production consultants to produce quality, multi-faceted events to provide a high touch customer experience.
Establish and maintain relationships with internal, external university partners and SLAC.
Act as R&DE ambassador, demonstrate culture of excellence and core values at cross-departmental project meetings.
Operate as Group sales Manager for the Stanford Guesthouse and Catering Event Manager on deliverables, program metrics, and status reports, exceeding clients' expectations.
Holds weekly planning meetings across Catering, SLACafe and Guest House support teams, work cross-departmentally to prepare and manage complex program budgets, coordinates culinary planning. (JCI: Responsible for budget planning and management, venue management and equipment and facilities management for specific events)
Recommend and schedule events into appropriate campus approved venues.
Oversee registration strategy and logistics.
May hire and oversee support staff, students and contingent event staff.
Train and supervise junior event planners in proper execution and implementation of events.
Manage the group room sales activities, requests, and field potential clients or conference planners
May inspect event facilities for maintenance, janitorial and fire safety issues, ensuring enforcement of Environmental Health and Safety and other facility regulations. Arrange for correction if issues are found.
Exceed occupancy allocations of guest rooms in conjunction with SLAC needs and Stanford Guest Room reservations
Meet, interact with clients, host client events and tours
* - Other duties may also be assigned
MINIMUM REQUIREMENTS:
Education & Experience:
Bachelor's degree and three years of relevant experience or combination of education and relevant experience.
Hotel group sales experience desired
Knowledge, Skills and Abilities:
Superior project and event management skills.
Ability to interact and manage a diverse clientele and direct staff, effectively managing deadlines and ensure the highest level of standards.
Ability to work both independently and as part of a team
Demonstrated experience with complex event or group rooms budgets requiring excellent financial and analytical skills.
Extreme attention to detail and deadlines; ability to prioritize and manage complex workflows and proforma development.
Excellent communication, time management, and customer service skills. Must be well organized and detailed oriented.
Ability to meet guest room group sales targets and catering/conference goals working through formal and informal channels, with diplomacy and tactfulness.
Demonstrated high level of confidence in making customer centric interactions, ability to exercise strategic decisions, good judgment, and innovative and creative problem-solving skills.
Knowledge of Microsoft Office suite, File Maker Pro and knowledge of cloud applications such as Google Docs and Forms.
Ability to interact and successfully collaborate with a broad spectrum of contributing groups and customers.
Certifications and Licenses:
Valid Non-Commercial Class California Driver's License.
PHYSICAL REQUIREMENTS*:
Frequently stand/walk, sit, perform desk-based computer tasks, and use a telephone.
Occasionally kneel/crawl, twist/bend/stoop/squat, grasp lightly/fine manipulation, and grasp forcefully, lift/carry/push/pull objects that weigh 21-40 pounds.
Ability to obtain and maintain a California Non-commercial Class license and drive day or night.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
WORKING CONDITIONS:
May require some travel and working evenings and weekends.
WORK STANDARDS:
When conducting university business, must comply with the California Vehicle Code and Stanford University driving requirements.
Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.
Why work at Stanford?Stanford University has changed the world, over and over again.We are one of Silicon Valley's largest employers - and also one of the most unique. Our mission is to educate future leaders and promote interdisciplinary, world-class research and teaching. This passion makes Stanford an intensely creative, rewarding, and challenging place to work. At the same time, our traditions of respect and collaboration sustain a humane, supportive environment in which to pursue your life and your career.At Stanford you'll work with bright, diverse, dedicated people. You'll find encouragement to learn and grow. You'll enjoy excellent benefits and an outstanding environment. How will it change you?
