Details
Posted: 05-May-22
Location: New Haven, Connecticut
Type: Full-time
Salary: Open
1. With Catering leadership team, plans and develops event concepts, formulates service methodology and cost for catered events. 2. Coordinates services, rentals (tables, chairs, and linens), buy-outs (flowers, props), AV, entertainment and other related requirements. 3. Manages, supervises and coordinates the activities of catering staff including culinary team, captains, servers, etc. 4. With Catering leadership team, participates in weekly staff meetings, ongoing training guidance on work rules, service standards (banquet, buffet, and drop-off), practical functions, customer service and operational excellence. 5. Oversees the implementation of Yale Hospitality policy; ensures that policies are being uniformly carried out and recommends changes and revisions to policies and procedures. 6. Manages the planning, preparation, production and delivery of catered events in compliance with established university departmental policies and procedures. 7. Fosters, enhances and maintains excellent professional relationships with clients, guests, alumni and other stakeholders. Actively sells catered events and products by establishing relationships within the Yale marketplace. Responsible for creating extraordinary experiences for customers. 8. Responsible for attendance and weekly payroll processing for all employees. 9. Manages event ordering systems software and billing processes and provides sales summary reports as required. 10. Coordinates events with other university departments such as, facilities, police and security, access control, media services and others as needed or required. 11. Manages strict adherence to sanitation policies and procedures as well as proper food handling procedures. 12. Maintain University policies and procedures. 13. May perform other duties as assigned.
Preferred Education: College or university dining service experience is preferred. Large volume offsite catering experience. Experience managing bargaining unit employees.
Preferred Education, Experience and Skills: College or university dining service experience is preferred. Large volume offsite catering experience. Experience managing bargaining unit employees.
Posting Position Title: Catering Sales and Event Manager
Required Skill/ability 3: Ability to effectively supervise and train a diverse work staff.
Work Week: Standard (M-F equal number of hours per day)
University Job Title: Catering Sales and Event Manager
Required Skill/ability 1: Ability to utilize exceptional communication skills to interact effectively with clients and other university stakeholders. Strong leadership, oral and written communication skills.
Required Skill/ability 4: Ability to work flexible and demanding hours.
Required Skill/ability 2: Strong computer skills, preferably in Microsoft Suite, client retention management, catering management software and Menu Management Systems.
Bachelor's Degree and two years of previous hospitality and/or catering management experience or an equivalent combination of education and related experience.
