Position Summary

The Commercial Sales Specialist is a Sales enablement and support role within Global Sales and Marketing (GSM). This position aligns to the Rockwell Automation vision, mission and values by defining, driving, and supporting critical Sales processes, tools, and initiatives and by establishing and maintaining key relationships with customers and distributor partners for our Field Sales organization.

Manages internal and external customer requests and applies creativity and critical-thinking to address and resolve inquiries and issues including;

• Partnering with customer- facing resources in pre and post sales functions including serving as point of escalation for order management, pricing agreements, concessions, and customer experience issues

Collaborates and strategizes with Territory, Regional Sales, and Distributor team members and stakeholders relevant to sales execution by;

• Using sales data, pricing information and account knowledge to inform and advance account negotiations

• Expands integration and support of Services and Solutions pre-sales processes and tools.

• Drives Distributor competency in Rockwell Automation tools, processes & procedures, and products through the provision of training, communication, reporting, and other proactive measures

• Teams with Channel Sales and Distributors to improve channel performance and lead process improvement initiatives to improve channel sales productivity and drive salesforce effectiveness

• Leads and/or supports North America and Global Sales Operations and Sales Enablement initiatives by;

• Leading and/or supporting project teams and change programs including initiatives to establish or enhance sales processes, tools, and competencies to drive measurable Sales and Distributor productivity improvement

• Manages, supports, and continuously improves established policies & procedures

• Supports commercial events and other promotional programs

• Works effectively with other members on the Operations team including;

• Onboarding/Training of new team members including sales team on processes, sales enablement, tools, collateral, other job functions and available collateral and resources

• Provides facilities management support for Field Sales offices, at the direction of Sales Operations management

Daily office operations including;

• Answers and directs main incoming phone line for local sales office and provides first line of response and support for inquiries/issues from sales team, distributors and customers

• Welcomes and directs visitors; monitors entry and access including handling guests and deliveries, manages sign in/sign out, and assigns guest badges and Wi-Fi access, as appropriate

• Coordinates internal/external meetings, small events; assists with some travel around meeting logistics

• Manages on site conference rooms (sets up for meetings, resolves scheduling conflicts, etc.)

• Supports office functions (orders and maintains kitchen and office supplies, maintains office equipment)

• Handles incoming and outgoing mail and shipments for local office

• Ensures thorough familiarity with company policies and procedures. Appropriately applies policies and procedures in compliance with government laws. Policies and procedures include, but not limited to: Standards of Business Conduct, Intellectual Property, Control Environment, Information Protection, ISO 9000 & 14000, government regulations (e.g. health, safety, quality and environmental).

EOE, M/F/Disable, Vet
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