Some careers open more doors than others. If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.
HSBC Insurance provides a comprehensive range of life products and services to suit the every possible need of our personal, commercial, corporate, institutional and private banking customers, including catering to specialty markets through products such as Universal Life, for high net-worth customers. As a leader in traditional life insurance, investment-linked savings plans and personal lines of insurance for individuals and their families, the business serves a diverse client portfolio through a wide network of banking, consumer finance and insurance subsidiaries throughout the Asia-Pacific region.
We are currently seeking a high caliber professional to join our team as a Assistant Vice President, Policy Servicing.
Principal responsibilities
Ensure smooth operation of all Policy Servicing processes, full compliance with regulatory requirements and adherence to agreed service levels.
Oversee and manage the Policy Servicing team and ensure smooth operations of the team
Review and monitor erroneous transactions and identify areas for process improvements or retraining to the team
Handle complaints from customers on Policy Servicing transactions
Handle emails and enquiries from Customer Service and offshore Policy Servicing team
Update Standard Operating Procedure and coach the processing team
Assist to support audits and control testing on Policy Servicing functions
Assist to provide user requirements and perform User Acceptance Test for system defects and system enhancements
Support ad hoc projects and coordinate user testing when needed.
Coordinate and support activities including customer communications on tax reporting
Qualifications Requirements
Degree in Insurance, Business or equivalent professional qualifications
Considerable relevant experience in managing a team preferably in an insurance or financial sector
Good time management, task and result-oriented. Able to perform duties with accuracy and deliver quality work within Service Level Agreements
Proactive, strong team spirit and strong supervisory skills
A person who is keen to learn with positive work attitude
You'll achieve more when you join HSBC.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Internal Number: 5832246
About HSBC
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