Wine & Roses Hotel Restaurant Spa is currently hiring for a Full Time Event Specialist. Candidates must have at least 2 years previous event planning experience. This position requires strong organization skills and extreme attention to details. The Event Specialist is responsible for all aspects of event planning in relation to sales and service. The Event Specialist ensures that the customer’s events are planned and executed to the standards and mission/vision of Wine & Roses. This position maximizes revenues through innovative up-selling opportunities. Strong emphasis is placed in developing customer relationships and ensuring total customer satisfaction through high levels of product and service.
Please visit us at www.winerose.com
Meet with customers to plan all logistics of banquet events, over see all aspects of event set-up, event execution and production for weddings, social and corporate functions. Escort customers through the property and highlight features and services
Present self in accordance with Wine & Roses Mission/Vision; promote positive guest relations at all times in accordance with company standards
Suggestively sell menus, which meet the customer’s needs and maximize revenues. Upsell menu selections and rental selections
Design accurate and detailed Banquet Event Orders (BEOs), obtain customer signatures, communicate to all depts. the details and desires of the customer for their event. Complete updates and changes to BEOs as necessary and distribute in a timely fashion. Prepare BEO’s for weekly packet distribution throughout property
Be present for events, welcome customer upon arrival developing long-term relationships with customer and promoting repeat business. Work with all departments to ensure that all provisions in the BEO are executed the day of the event, work with vendors to follow itineraries and timelines. For weddings: Conduct and facilitate wedding rehearsal with wedding party as well as wedding ceremonies
Attend weekly Banquet Event Order Meeting’s to discuss upcoming events and customer expectations, communicate with Catering team, Banquet kitchen and Banquet dept. all necessary items pertaining to event
Act as consultant to customer with their event; Be familiar with Wine & Roses services/features/local attractions/area activities to respond to customer and provide customer with options and suggestions. Possess the keen knowledge and understanding of W&R facility and banquet room layout and capacities, event restrictions, polices, etc. to advise customer as such when necessary. Recommend logistical, culinary changes/improvements to achieve better event outcome
Anticipate customer’s needs, respond promptly and acknowledge all customer requests
Effectively manage and resolve customer complaints
Secure guest counts from customer within established timeframe following policies and procedures
Work in conjunction with Banquet Manager regarding staffing and set- up for events
Work in conjunction with the Banquet Chef regarding menu and special dietary needs of customers and guests
About Wine & Roses Hotel Restaurant Spa
Wine & Roses is the perfect location for weddings, business meetings, corporate events, executive retreats, awards banquets, conventions, incentive meetings, and seminars. A variety of event venues for 10 to 350 guests.
Our passion is to provide the perfect environment for any event. We provide full event coordination. We also provide complete servicing throughout your meeting with a dedicated Banquet Captain and Event Specialist.
Wine & Roses features 66 beautifully appointed guest rooms and suites with amenities including botanical gardens, a modern fitness center, beautiful pool, relaxing Jacuzzi, and unparalleled gracious hospitality.
Towne House Restaurant features innovative dishes using the highest quality seasonal and regionally sourced ingredients. We offer an impressive wine list including over 70 wines from the Lodi Appellation. The Lounge is the perfect place to relax and enjoy live music, extraordinary cuisine, specialty cocktails, and fine wine.
The award-winning Spa at Wine & Roses offers spa services and packages for women, men and couples. Relax in the plunge pools or steam room and enjoy a peaceful moment in the tranquility room.