The Catering Manager is directly responsible for the day to day planning, supervision, and execution of all member & club events.
Consistently strive for improving the member & guest experience at Skokie (We generally say yes, then figure out a way to do it!)
Greet all Skokie members by name and engage with them in a genuinely pleasant manner
Meet with members and work with them on their event from start to finish while making sure all details are in order
Create event orders, rooms diagrams, and post updates
Relay necessary information to other departments regarding event setup and execution needs (housekeeping, maintenance, service staff, kitchen staff, etc.)
Assist with scheduling of service staff and find temporary staff for events when needed
Conduct pre-shift meetings with service staff. Relay information, policy changes and event details
Train and oversee staff to ensure service metrics are being met
Receive and resolve member complaints in a constructive manner
Serve as liaison between the FOH staff, BOH staff and Management
Make suggestions about improvements in service procedures and policies
Assist with overseeing a la carte dining when necessary
Assist in development and implementation of marketing campaigns to increase member satisfaction and engagement
Promote the club social events calendar to all members
Assist with developing catering sales budgets & review actual financials monthly with AGM
Fundamental understanding of what constitutes a “premier club experience”, and the ability to execute to that level.
Friendly, outgoing personality with a sense of humor and positive attitude. Is personable with the members while maintaining a respectful professionalism.
Strong technology skills are essential. Including knowledge of the Microsoft Office Suite. Candidate must be capable and comfortable with technology and incorporates its use in his/her everyday role. Additional knowledge of social media marketing/branding is ideal.
A genuine service heart where pleasing others is fulfilling.
A Bachelor’s Degree from a four-year university or college is highly desirable, preferably in Hospitality or Business Management
In lieu of the degree, private club or hospitality experience may be considered.
Other Traits, Skills & Competencies
Strong attention to details- from training staff on proper serving techniques, straightening pictures on the wall, catching grammatical errors, etc.; as well as understanding the big picture.
Creative thinker and problem solver
A person who is committed to professional growth and development for him/herself.
A person of integrity and dedication consistent with Skokie Country Club values.
Ability to speak and understand Spanish is a bonus.
Additional Salary Information: Salary is open and will be commensurate with qualifications and experience. The club also offers an excellent benefit package and professional association allocation.
About Skokie Country Club
Skokie Country Club was established in 1897 as a member owned, private, family-oriented social and recreational club in Glencoe, Illinois. Today, the Club is made distinctive by way of its world class facilities and services. Club amenities include a classic Donald Ross style 18-hole golf course, six Har-Tru clay tennis courts, six platform tennis courts, outdoor pool facility and 55,000 square foot clubhouse with multiple dining outlets. The clubhouse offers members a “home away from home” and is characterized throughout by quiet elegance, warmth and comfort. Skokie Country Club is a club in which membership is highly treasured by virtue of its truly affable, compatible, and active members.