The Food & Beverage Director is responsible for the overall success of the day to day food and beverage operation of Giants Enterprises, ensuring a high standard of appearance, hospitality and service across all GE properties, including non-baseball special events, The Gotham Club and Giants Maritime Services.
Manages relationship with ballpark’s exclusive food and beverage provider, Bon Appetit Management Company
Oversees operation of game day food and beverage service
Manages dining room during peak service – greets guests, facilitates special requests and ensures member satisfaction
Provides regular and accurate financial reporting
Sets and meets budgetary goals for revenue, labor, cost of goods and expenses. Analyzes business and works with Management to make operational changes
Regularly meets with Executive Chefs and F&B Management team to review, revise and update the catering & dining menus and equipment requirements, reflecting culinary trends, prices and guest needs
Identifies operational challenges associated with events and determines how to best work with the staff and clients to solve these challenges and/or develop alternative solutions
Participates in customer site inspections and assists with the sales process as necessary
Works directly with clients & internal parties to create custom F&B programs
Develops, revises and enforces Standard Operating Procedures and ensures consistency across all properties
Coordinates event décor with food and beverage displays
Monitors and ensures that appropriate service levels are adhered to
Teaches and adheres to Bon Appétit’s philosophy, culture and commitment to quality food and exemplary service
Uses his/her judgment to integrate current trends in event management and event design
Solicits feedback from the all parties to identify areas for improvement to enhance the client’s experience
Provides advice on the recruitment, training, supervision and termination of food and beverage staff
Assures that effective orientation and training for new staff and professional development activities for experienced staff are planned and implemented
Oversees the daily appearance, upkeep and cleanliness of food and beverage displays at GE events.
Develops a capital budget for all necessary food and beverage equipment and recommends renovation needs
Reviews purchase orders and relationships in order to strategically maximize process
Skills and Qualifications:
Bachelor’s Degree required emphasis in hospitality management preferred.
Minimum 5-7 years related experience required in the hospitality, restaurant and/or convention services industry
Must be proactive and able to think quickly, creatively and strategically
Detail oriented with the ability to work efficiently in a high-stress environment
Strong communication and organizational skills
Demonstrated experience with Word, Power Point and Excel
Able to work non-traditional hours
Internal Number: FGE81506
About Giants Enterprises
Giants Enterprises is dedicated to developing new ventures beyond the San Francisco Giants baseball franchise in addition to utilizing AT&T Park, PIER 48 and Mission Rock as destinations for non-baseball special events in San Francisco. Since 2000, Giants Enterprises has produced more than 2,500 private events and hosted numerous public events, including major concerts, motor sports events, international soccer matches, professional and college football games, Cirque du Soleil, the Giant Race and America’s Cup spectator experiences.