The Cleveland Marriott East is looking for exciting candidates to live our pledge of customer service. Job duties for the role of Sales and Catering Account Manager include but are not limited to:
•Assists clients in the selection of food and beverage menu using upselling techniques to maximize revenue. •Contacts clients to confirm meeting dates, times, number attending, and hotel and meeting room requirements. Follows up regularly to receive updated information and obtains a guaranteed commitment. •Determines outside vender services needed (ie: entertainment, floral displays, audio visual, local tours, etc.) •Communicates to respective departments to ensure delivery of services (ie: guest services department for room blocks, VIP check-ins and guest transportation needs, food and beverage department for restaurant and catering arrangements, outside vendor or internal source for audio visual requirements, accounting for payment schedule, etc.). •Arranges and conducts pre and post-convention meetings with appropriate hotel departments to ensure that all client needs are met. •Inspects meeting room set-up to assure compliance with client specifications. •Serves as host to group upon arrival and is available to assist with any client needs that may arise during his/her stay. •May assist in sales effort of the hotel through telemarketing and obtaining leads from sales files, publications and advertisements. •Handles call-ib business/inquiries for prospective clients. •Has a thorough knowledge of emergency procedures. •Adheres to all work rules, procedures and policies established by the company; including but not limited to those contained in the employee handbook. • Responsible for meeting financial goals of the department.
Qualifications include: •2 or 4 year degree in Business or related area •Excellent communication skills •Strong organizational skills •Flexibility with scheduling (AM, PM and Mid shifts) •Minimum of 1 year previous sales and catering experience
As one of the premier hotels in Beachwood, Ohio, we offer easy access to University Hospital, ThistleDown Racino and the Rock & Roll Hall of Fame, as well as the area’s premier shopping and dining. Our talented team of professionals had yet again led us to a TripAdvisor Certificate of Excellence. We want to build on that momentum and continue hiring only the best in the business. If you’re looking to grow as part of a strong team, come see what we can offer you for your career!