Are you looking for a long term career in the special events industry? Join our award-winning team!
Truluck’s downtown Chicago is searching for an experienced, take charge professional with ability to manage a busy special events environment.
Truluck’s Seafood, Steak and Crab House JOB DESCRIPTION - SPECIAL EVENTS COORDINATOR SUPPORTED BY: General Manager or Managing Partner, Director of Special Event Coordinators, and Operating Partner
RESPONSIBILITIES AND DUTIES:
•Relentlessly lives Truluck’s beliefs, behaviors and commitments as listed in The Truluck’s Constitution. •Assumes 100% responsibility for the prospecting, selling and packaging of all events held in the private dining room at Truluck’s. •Meets with potential clients to orchestrate menu planning and all other supplemental needs for their private event (i.e. décor, flowers, music, AV equipment, etc.) •Responsible for ensuring that all private dining events are committed to by obtaining a signed contract. •Communicates appropriately through chef and leadership – utilizing the Banquet Event Order (BEO) which outlines all private dining specifics. •Assures all booked private dining events are held with a credit card as specified in the contract event policies. •Assumes 100% responsibility that the payment for all private parties has been accounted for and communicated to management (i.e. Gather payments via credit card, approved house account, corporate check, etc). •Responsible for being actively involved with networking associations that are a part of the restaurant industry.(i.e. CVB, Chamber,Meeting Planners Associations – MPI, NACE, ILEA, HSMAI, and regular contacts with other Special Event Coordinators, etc.) •Implement all sales strategies as approved and directed by the General Manager/Managing Partner Director of Special Events Coordinators (i.e. holiday eblasts, follow up on business cards collected by leadership on the floor, and follow up to special promotions such as wine dinners, etc. as assigned.) •Execute warm and cold calls to targeted sales leads to effectively meet forecasted sales goals by utilizing block by block marketing •Meet and/or exceed annual sales goal annually (set by the General leadership or Managing Partner) and broken out by period.The forecasted sales goal will be discussed at the weekly leadership meeting. •Communicate to the General Manager or Managing Partner any specified needs or expenses for private dining event (i.e. chafers, serving utensils, etc.) •Completes weekly goals assigned at leadership team meeting. •Assumes 100% responsibility for selling all private dining events in accordance to all state and local laws. •Attends the monthly SEC conference call.
REQUIRED TRAINING/EDUCATION/EXPERIENCE: College degree not necessary but preferred. Minimum of two years’ experience as a Special Events Coordinator in the restaurant industry. Must possess detailed knowledge of private dining sales. Must possess Southern Hospitality. MINIMUM QUALIFICATIONS: Available to work 40-55 hours per week. Subject to seasonal fluctuations. Previous experience with catering software preferred and POS system (Aloha) Must be able to stand for 6 hours. Must be able to lift at least 40 pounds. Good hearing for accurate communication. Command of the English language. Accurate use of written and spoken communication – good grammar and spelling. Beliefs and behaviors that reflect integrity and discipline. Action-orientated towards customer requests. Demonstrated computer literacy: Word, Excel, Outlook. All employees must have a telephone number where they can be reached.
Additional Salary Information: plus commission on sales
Truluck’s Seafood, Steak, and Crab House was founded in April of 1992
with the opening of our first location in Houston, Texas. At Truluck’s we’re all about fresh seafood, tender juicy steaks, succulent crab from around the globe, and delicious wines all served by our attentive staff. We are so committed
to bringing fresh crab to the market place that we operate a fleet of crabbing boats at our ...very own fisheries on the Isle of Capri just outside Naples, Florida. Truluck’s is proud to offer a wine program that allows our customers to be adventurous. We serve delicious wines and take pride in our value priced cellar list.
The cornerstone to developing Truluck’s was to establish a culture of contin- uous improvement, as stated in the vision of our Truluck’s Constitution. As a demonstration of commitment to continuous improvement, the purchasing of our fishery was the only way Truluck’s could control our product and ensure fresh never frozen Florida stone crab will be served to our customers. In addition, over the years, we have developed a wine program that has been recognized by Wine Spectator Magazine’s “Award of Excellence”, added piano bar lounges to our restaurants, brokered crab from around the globe, provid- ed our guests with Truluck’s own filtered aerated water, and have implement- ed training systems to improve the customer experience which consequently earned Truluck’s the Customer Service Award multiple times from the Greater Austin Chamber of Commerce. In addition, Austin Business Journal honored
us with the “Best Places to Work” award. We know in our hearts that our quest to grow from good to great can only be accomplished by our commitment to continuous improvement.
The exterior is complimented by the black awnings that wrap around the building featuring the words “Seafood Steak and Crab House,” done in various script. When available, Truluck’s offers outdoor patio dining covered with our bistro style flat black awning under lit with marquee lighting. The signage and the awnings combine to send you the message that this is a classic restaurant. work and rich red leather booths combine to give the restaurant a timeless, classic feel. Upon entering, Truluck’s tantalizes the senses. Polished black granite floors, backlit onyx bar tops, glass wine cellar, luxurious mahogany millwork and rich red leather booths combine to give the restaurant a timeless,
Truluck’s Menu Positioning Statement: Our primary goal is to focus on creating a dining experience for each guest that is not only memorable, but unforgettable, that will develop loyal guests. Our culinary focus is on
precision, execution and classic preparation of simple, honest food designed for the local palate that tastes and is presented spectacularly. We prepare non-pedestrian menu items that people would not typically make at home and prepare these consistently better than our competitors. To meet and surpass
our competition, we must be poised to use consistent quality products matched with competitive tiered pricing that represent value. Our menu selections
must fall within our business models food cost criteria. We offer our guests fresh-catch prime seafood, premium steaks and the freshest seasonal crab obtainable, all prepared to perfection.
Save room… All Truluck’s desserts are made in house, from scratch, in our pastry kitchen. Chocolate Malt Cake and a to die for Carrot Cake are just a
few sweet tooth temptations. Nothing makes a meal taste better than delicious wine. Truluck’s is proud to offer wines that are the result of remarkable grow- ers providing grapes grown with meticulous attention to detail and lavish care. There are no rules when drinking wine at Truluck’s; if you like it... drink it!
The beverage offering at Truluck’s is as plentiful as our food selection. We use the best possible products and techniques to ensure that each and every drink served is an experience. Only fresh fruit and hand-squeezed citrus juices are used every day. We use premium spirits and pour all of our sodas and mixers from bottles. Cheers… at Truluck’s we take great pride in the craft of creating each cocktail. The mood and setting is complete as the sounds of music from our lively piano lounge fill the air. Songs from lounge artists such as Ramsey Lewis, Les McCann, Wes Montgomery, Dean Martin, Frank Sinatra and pop artists Elton John, Stevie Wonder, Carol King, Billy Joel, Harry Connick Jr, John Mayer and John Legend. Truluck’s entertainers play the top 40 from the past
40 years. Our music selection is purely unique.
The staff of Truluck’s sets the tone for the customer experience, creating an
exciting atmosphere for our customers is paramount. Truluck’s standard of
high energy and friendly Southern Hospitality will overwhelm the customer.
We are not in the service business. Service is the technical skills of our
industry. Hospitality is the emotional connection we must have with our
guest. Informing the guest that you are there to insure they have a tremendous
experience and are genuinely concerned toward their comfort and well being
means being on the guest’s side. That’s Southern Hospitality! Your enthusiastic
attitude, work ethic, pride in one’s self, and dedicated approach to the
restaurant’s environment, will Develop Customer Loyalty. The main goal of
Truluck’s is to develop loyal customers.